Vendor Technical Support

With the ever increasing challenges of meeting the immediate and effective technical responses demanded by today's healthcare facilities, Medical Technologies offers equipment suppliers and OEM vendors, fast and cost effective solutions to providing support services.

Over the years Medical Technologies has partnered a number of leading OEM (Original Equipment Manufacturers) with high level technical support for their equipment installations.

Services include:

  • On-site maintenance and fault condition remediation
  • Equipment installations and commissioning
  • Implementation of Field Service Correction and Recall campaigns
  • Bench repairs - Services available to cater for all states of Australia
  • Hardware and software upgrades
  • Electrical Safety Testing and Certification to AS/NZS 3551: 2012

Medical Technologies offers various levels of support agreement and can work with the suppliers to tailor the optimum solution to meet their specific requirements.

We strive to ensure the protection of suppliers' reputation and brand equity by providing benchmark responsiveness, both to the end user and in the provision of timely and accurate reporting to the supplier. The support arrangements and technical information of each supplier is treated with the highest level of confidentiality and security.